ACN High Speed Internet Service
Customer Terms & Conditions

Please click here for Terms and Conditions that may be applicable if you entered into your Agreement prior to May 31, 2017.

Thank you for selecting ACN High Speed Internet Service, which consists of Internet connectivity and related services and equipment as further described herein (the “Service” or "Services") offered by All Communications Network of Canada Co., with offices located at the following address: P.O. Box 720, Station B, Montreal, Québec, H3B 3K3 ("ACN"). The Services include related services, provided by ACN in conjunction with the Services and any software, devices, or equipment such as modems, routers, adapters, or other item used with the Services that is provided by ACN hereunder (collectively "ACN Equipment"), the specifics of which will depend upon the options you select when ordering your Services and will be identified in the order summary presented as part of the online ordering process (the “Order Summary”).  FOR BUYER’S RIGHT TO CANCEL, PLEASE SEE SECTION 3 BELOW.

These Customer Terms & Conditions form a part of the contract (the "Agreement") between you and ACN that governs your relationship with ACN and your purchase and use of the Services. The Agreement consists of these Customer Terms & Conditions, the ACN Acceptable Use Policy and Privacy Policy, and the terms applicable to the specific services plan and equipment that you select during the online ordering process, each of which are incorporated by reference into the Agreement.

For purposes of these Customer Terms & Conditions, "you" means the customer or subscriber, defined as (i) the person identified in ACN's account records as responsible for payment of all charges related to the Services; and (ii) any other person with actual or apparent authority to represent that person. You agree that any person able to provide your name, address, password, and/or other designated security information that is not publicly available, is authorized by you to represent you for purposes relating to the Services, including receiving information about and making changes to your account, and adding, modifying, or cancelling Services.  If you do not wish for another person to so represent you, do not share your Personal Information Number, password or other security information issued for use of the Services with anyone.

1.  ENTERING INTO THE AGREEMENT

A. ELECTRONIC SIGNATURE AND COMMUNICATIONS

In order to purchase and use the Services, you must enter into the Agreement by indicating your acceptance of the Agreement when prompted during the online ordering process at the ACN website. You understand that by selecting Services for purchase, entering your personal information where prompted, and indicating acceptance of the terms and conditions of the Agreement online, you are submitting an electronic signature and entering into a legally binding contract with ACN for such Services. You hereby agree to the use of electronic communication in order to enter into contracts and to place orders, and agree to the electronic delivery of notices, policies and records of transactions initiated or completed with respect to the Services to the email address that you provide during the online ordering process, as may be updated by you from time to time through the methods offered by ACN.

NOT APPLICABLE IN QUÉBEC. You further waive any rights or requirements under any laws or regulations in any jurisdiction, to the extent permitted under applicable law, which require an original (i.e., non-electronic) signature or delivery or retention of non-electronic records.

B. VALIDITY AND AUTHORITY

If you are residing in a jurisdiction that restricts the ability to enter into this Agreement according to age or for any other reason, and you are under such age limit or otherwise forbidden by law to use the Services, you may not enter into this Agreement. By entering into this Agreement, you represent that your entry into this Agreement and use of the Services is valid and allowed in your jurisdiction. By ordering, using, or paying for the Services, you acknowledge, represent and warrant that you have the requisite authority to enter into this Agreement and to bind yourself to the terms contained herein.

C.   ORDER ACCEPTANCE

ACN will notify you during the online ordering process and/or via email if your online order is conditionally accepted. Final acceptance will occur upon the Activation Date, as defined in Section 4 below. Prior to the Activation Date, ACN may accept or reject your order at its sole and absolute discretion and for any reason, including, but not limited to, cases where we are unable to provide the Services to you. If you request a change to your original order or have special requirements not communicated to ACN at the time of the original order and such changes or special requirements affect ACN's ability to meet its obligations under the original order, ACN reserves the right to cancel such order even if it was originally conditionally accepted.

D.  PERSONAL DATA

When you complete the online ordering process for the Services, you agree to provide accurate, current, and complete information about yourself, including without limitation name, address and credit card or other payment method information (the "Personal Data"), and to maintain and update your Personal Data to keep it accurate, current, and complete. You may maintain or update your Personal Data via your ACN online account. You agree that ACN shall have no obligation to verify the Personal Data and that ACN may rely on your Personal Data as accurate, current, and complete. You agree that if your Personal Data is untrue, inaccurate, not current, or incomplete in any respect, ACN shall have the right, in addition to its other rights and remedies, to terminate your Services. You consent to the collection and use of Personal Data as set forth in the Privacy Policy which you understand forms a part of this Agreement. For more information regarding your Personal Data, please consult the Privacy Policy, which is available at www.myacncanada.ca.

E.  ACCOUNT PASSWORD AND SECURITY

When you set up an account with ACN, you must choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account, including any use of or changes to your account or Services by any other person. You agree to notify ACN immediately of any unauthorized use of your account or any other breach of security. ACN will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by ACN or another party due to someone else using your account or password. You further agree not to use anyone else's account at any time without the permission of the account holder.

2. TERM OF THE AGREEMENT

A.  INITIAL TERM

The initial term of this Agreement is dependent on the options that you select during the online ordering process. Most service plans have a fixed initial term of one year, but certain service plans may give you the option of different length commitments or an indefinite term. The initial term applicable to this Agreement will be identified in your Order Summary. The initial term of this Agreement begins on the Activation Date and expires following the time period identified in your Order Summary for such Services.

B.  AUTOMATIC RENEWAL

After the expiration of the initial term, this Agreement will automatically renew on an indefinite term basis until you or ACN notifies the other party of the intent to terminate. You will be billed monthly at the rates then in effect for the Services.

FOR NOVA SCOTIA ONLY: You will receive written notice thirty (30) to sixty (60) days before the expiry date of the contract notifying you of the expiry date of the initial term of this Agreement. After the expiration of the initial term, this Agreement will automatically renew on an indefinite term basis until you or ACN notifies the other party of the intent to terminate.

FOR QUÉBEC ONLY: You will receive written notice sixty (60) to ninety (90) days before the expiry date of the initial term notifying you of the expiry date of the initial term of this Agreement. After the expiration of the initial term, this Agreement will automatically renew on an indefinite term basis until you or ACN notifies the other party of the intent to terminate.

3. CANCELLATION RIGHTS AND RESPONSIBILITIES

A.  CANCELLATION BY CUSTOMER

You may cancel the Services at any time by calling ACN Customer Care at 1-888-383-8226. Your termination rights and responsibilities are set forth below and vary depending upon (i) your location, (ii) whether or not you have entered into a fixed term contract, (iii) when you elect to cancel the Services, (iv) whether or not you have received ACN Equipment, and (v) whether or not you have obtained an economic inducement, rebate, or other consideration for entering into this Agreement. 

If you enter into this Agreement as a fixed term contract, certain provincial consumer protection laws provide time periods during which you may change your mind and cancel the Services and only pay for Services that you have actually received (the “Cooling Off Period”). If you are in a location that has no applicable Cooling Off Period, or if you terminate your fixed term contract after the expiration of the applicable Cooling Off Period, termination before the end of the initial term may subject you to an Early Termination Fee and/or disconnect fee as described below and in your Order Summary. If you cancel the Services and fail to return any loaned or leased ACN Equipment, you also may be subject to a Non-Returned Equipment Fee as described below.

Subject to applicable law, following any cancellation or termination of this Agreement you remain responsible for paying for the Services you received before you provided notice of termination, including all fixed fees, monthly recurring charges, surcharges, taxes, rental fees, usage-based charges and other charges indicated in your Agreement which have accrued up to the termination date. You hereby consent to ACN, at ACN's discretion, charging your most recent payment method for such amounts when due.

B. PROVINCIAL CONSUMER PROTECTION LAWS

1) APPLICABLE IN ONTARIO ONLY:  

In addition to the cancellation rights set forth in the Consumer Protection Act, you may cancel this Agreement at any later time subject to applicable Early Termination Fees and/or disconnect fees by calling ACN Customer Care at 1-888-383-8226.

Your Rights Under the Consumer Protection Act 2002

You may cancel this Agreement at any time during the period that ends ten (10) days after the day you receive a written copy of this Agreement. You do not need to give ACN a reason for canceling during this 10-day period.

If ACN does not make delivery within thirty (30) days after the delivery date specified in this Agreement or if ACN does not begin performance of its obligations within thirty (30) days after the commencement date specified in this Agreement, you may cancel this Agreement at any time before delivery or commencement of performance. You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize commencement of performance.

If the delivery date or commencement date is not specified in this Agreement and ACN does not deliver or commence performance within 30 days after the date this Agreement is entered into, you may cancel this Agreement at any time before delivery or commencement of performance. You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize commencement of performance.

In addition, there are other grounds that allow you to cancel this Agreement. You may also have other rights, duties and remedies at law. For more information, you may contact the Ministry of Consumer and Business Services.

To cancel this Agreement, you must call ACN Customer Care at 1-888-383-8226 or write to the address set out in Section 3C below and deliver by any means that allows you to prove the date on which you gave notice. If no address is set out in the agreement, use any address of the supplier that is on record with the Government of Ontario or the Government of Canada or is known by you.

If you cancel this Agreement, ACN has fifteen (15) days to refund any payment you have made and return to you all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance). However, if you cancel this Agreement after having solicited the goods or services from ACN and having requested that delivery be made or performance be commenced within ten (10) days after the date this Agreement is entered into, ACN is entitled to reasonable compensation for the goods and services that you received before the earlier of the eleventh (11th) day after the date this Agreement was entered into and the date on which you gave notice of cancellation to ACN, except goods that can be repossessed by or returned to ACN.

If ACN requests in writing repossession of any goods that came into your possession under this Agreement, you must return the goods to ACN’s address, or allow one of the following persons to repossess the goods at your address: ACN, or a person designated in writing by ACN. If you cancel this Agreement, you must take reasonable care of any goods that came into your possession under this Agreement until one of the following happens:

  • ACN repossesses the goods.
  • ACN has been given a reasonable opportunity to repossess the goods and twenty-one (21) days have passed since this Agreement was cancelled.
  • You return the goods.
  • ACN directs you in writing to destroy the goods and you do so in accordance with ACN’s instructions

2) APPLICABLE IN QUÉBEC ONLY:

You may cancel this Agreement for any reason by sending a notice to ACN at one of the addresses set out below in Section 3C. The cancellation takes effect on the date of the sending of the notice or at the date you specify in the notice.

3) APPLICABLE IN BRITISH COLUMBIA ONLY:

In addition to the cancellation rights set forth in the Business Practices and Consumer Protection Act, you may cancel this Agreement at any later time subject to applicable Early Termination Fees and/or disconnect fees by calling ACN Customer Care at 1-888-383-8226.

Consumer's Right to Cancel

This is a contract to which the Business Practices and Consumer Protection Act applies. You may cancel this Agreement from the day you enter this Agreement until ten (10) days after you receive a copy of this Agreement. You do not need a reason to cancel.

If you do not receive the goods or services within thirty (30) days of the date stated in this Agreement, you may cancel this Agreement within one year of the contract date. You lose that right if you accept delivery after the thirty (30) days. There are other grounds for extended cancellation.

If you cancel this Agreement, ACN has fifteen (15) days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.

To cancel, you must give notice of cancellation at the address set forth in Section 3C below. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, electronic mail, facsimile or personal delivery.

If you send the notice of cancellation by mail, facsimile or electronic mail, it doesn't matter if ACN receives the notice within the required period as long as you sent it within the required period.

4) APPLICABLE IN NOVA SCOTIA ONLY:

You may cancel this Agreement at any time. You do not need a reason to cancel.

To cancel, you must give notice of cancellation to the address below. You must give notice of cancellation by a method that permits you to produce evidence that you cancelled this Agreement, including registered mail or personal delivery. On notice of cancellation of this Agreement, ACN has fifteen (15) days to refund any money that you are owed.

5) APPLICABLE IN ALBERTA, MANITOBA, NEW BRUNSWICK, NEWFOUNDLAND AND LABRADOR, PRINCE EDWARD ISLAND, AND SASKATCHEWAN ONLY:

In addition to the customer cancellation rights set forth below, you may cancel this Agreement at any later time subject to applicable Early Termination Fees and/or disconnect fees by calling ACN Customer Care at 1-888-383-8226.

Customer Cancellation Rights

You may cancel this Agreement from the day you enter the Agreement until ten (10) days after you receive a copy of this Agreement. You do not need to provide a reason to cancel.

If you do not receive the goods or services within thirty (30) days of the date stated in this Agreement, you may cancel this Agreement within one year of the contract date.  You lose that right if you accept delivery after the thirty (30) days. There are other grounds for extended cancellation. For more information, you may contact your provincial/territorial consumer affairs office.

If you cancel this Agreement, ACN has 15 days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.

To cancel, you must call ACN Customer Care at 1-888-383-8226 or give notice of cancellation to the address shown in Section 3C below. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including fax, mail, or personal delivery.

C. ADDRESS FOR CANCELLATION NOTICE

Address For Notice By Mail:

ACN, P.O. Box 720, Station B, Montreal, QC H3B 3K3

Address For Notice By Courier Or Personal Delivery:

ACN, 1100 Ave. des Canadiens-de-Montreal, Suite 450, Montreal QC H3B2S2

Phone: (888) 383-8226 (Customer Service)

Facsimile: 888-880-6778

Please note: if you cancel your high speed internet service with ACN, it is your responsibility to make arrangements to switch to a new internet service provider for continued internet service.

D. REFUNDS

For indefinite term Agreements where Services are billed on a month to month basis, and where required by applicable law, ACN will provide a refund for the cancelled portion of monthly service fees that you have paid in advance for Services. This refund will be pro-rated based on the number of days left in the last monthly billing cycle after cancellation.

E. TERMINATION BY ACN

Upon five (5) days written notice to you, ACN may terminate this Agreement and stop providing the Services without penalty or liability for: (i) non-payment of undisputed charges, including late fees and other charges; (ii) failure to maintain security required pursuant to Section 8 hereof; (iii) noncompliance with or violation of any provincial, municipal, or federal law, ordinance or regulation pertaining to the Services; or (iv) non-compliance with or violation of the terms and conditions of this Agreement, which includes non-compliance with or violation of ACN's Acceptable Use Policy. ACN reserves the right to pursue all other available remedies in addition to termination in the event of your breach of this Agreement and ACN shall be entitled to recover all amounts owed for Services provided under this Agreement plus any damages, losses, costs, and expenses that ACN incurs as a result of the termination of this Agreement or the actions or inactions giving rise to the termination of this Agreement, including but not limited to indemnification for any subsidy or benefit granted to you hereunder.

ACN may also stop providing Services generally at any time and unilaterally terminate this Agreement without penalty or liability by providing written notice.

APPLICABLE IN QUÉBEC ONLY: During the initial term, ACN may not unilaterally cancel this Agreement except as specifically provided herein or as otherwise may be provided under articles 1604 and 2126 of the Québec Civil Code.

F.  EARLY TERMINATION FEE

Should you terminate your fixed term Agreement before the end of the initial term and after any applicable Cooling Off Period, you will be responsible for paying a fee for early termination if so stated in your Order Summary (the “Early Termination Fee” or “ETF”). You acknowledge that the Early Termination Fee is a reasonable estimate of ACN’s liquidated damages, represents consideration provided for this Agreement for the Services, and is not a penalty.

APPLICABLE IN QUÉBEC ONLY: The Early Termination Fee is calculated based on the value of the economic inducement you received when you entered into your Agreement and the amount of time unfulfilled on your Agreement at the time of termination. The value of the economic inducement is equal to the retail price of the equipment received less the pre-tax amount you actually paid for the equipment as shown on the Order Summary. The difference in these two amounts is the "Subsidy Amount". The Early Termination Fee is equal to the Subsidy Amount multiplied by a fraction representing the number of remaining unfulfilled months in your Agreement at time of termination as compared to the total number of months committed to in your Agreement.

G. ACN EQUIPMENT RETURN UPON TERMINATION

If this Agreement is terminated at any time, for any reason, you must return your loaned or leased ACN Equipment to ACN within thirty (30) days of such termination. If your loaned or leased ACN Equipment is not received in original condition, normal wear and tear excepted, within such thirty (30) day period, the applicable Non-Returned Equipment Fee described in Section 7 hereof will become due and ACN reserves the right to automatically charge your most recent payment method for the Non-Returned Equipment Fee and you authorize ACN to do so. Such Non-Returned Equipment Fee is non-refundable.

You are responsible for return shipping costs for such ACN Equipment, unless you utilize the return mailer included by ACN with your initial delivery of ACN Equipment or a replacement return mailer obtained by contacting ACN Customer Care at 1-888-383-8226.

H.  BUNDLED SERVICES

ACN offers a discount on ACN High Speed Internet Service when bundled with phone service. Therefore, if you order ACN High Speed Internet Service bundled with Digital Phone Service, and you decide to cancel the Digital Phone Service with which your ACN High Speed Internet Service is bundled but still elect to receive the ACN High Speed Internet Service, then you will no longer be eligible to receive the discounted bundled price for the High Speed Internet Service. In such event you will receive a notice indicating the non-discounted price for the High Speed Internet Service and you agree to pay the non-discounted price for the remainder of the term of this Agreement should you elect to continue to receive the ACN High Speed Internet Service.

4. COMMENCEMENT OF SERVICE

The provisioning of High Speed Internet Service will require actions on the part of both you and ACN. ACN will use commercially reasonable efforts to ensure that the Activation Date occurs within thirty (30) days of the conditional order acceptance date, subject to your actions, omissions, and particular requirements that may affect ACN's ability to commence and complete provisioning of the Services.

For purposes of this Agreement, provisioning of the Services and final acceptance of your order will be deemed to take place (the “Activation Date”) upon the earlier of the following: (a) when ACN can verify that the customer's circuit passes traffic, or (b) when ACN has provisioned the network elements under its control and at least five (5) days have elapsed since ACN has confirmed with the Local Exchange Carrier that the set up of the customer's telephone circuit is capable of carrying line shared data services. However, in the event you order High Speed Internet Service along with its initial purchase of Digital Phone services, then the Activation Date for the High Speed Internet Service will be deemed to be the date that ACN Digital Phone service has commenced.

5. CUSTOMER RESPONSIBILITIES

A. COMPLIANCE WITH TERMS

You may not use the Services for any unlawful purpose. You are responsible for complying with the terms and conditions of this Agreement, including the ACN Acceptable Use Policy, and you are responsible for assuring that all others using your Services also comply with this Agreement.  You understand that the Acceptable Use Policy forms a part of this Agreement. For more information regarding acceptable use of the Services, please consult the Acceptable Use Policy, which is available at www.myacncanada.ca.

B. PAYMENT OF ALL CHARGES

You agree to pay all charges for the Services furnished to you by ACN pursuant to this Agreement, including but not limited to activation fees, monthly service charges, rental fees, minimum charges, overage fees, taxes, and other surcharges that you may incur. Such charges vary depending upon the particular Services and options you select during the online ordering process and are detailed during the online ordering process for each such selection. You are responsible for preventing unauthorized use of your Services, and you are responsible for payment for any and all use of your Services including unauthorized use and use resulting from the disclosure of your Personal Information Number, password or other security information issued for use of the Services.

C. TAXES

You are responsible for, and shall pay, any applicable federal, provincial, municipal, local or other governmental sales, use, excise, value-added, personal property, public utility or other taxes, fees or charges now in force or enacted in the future, that arise from or as a result of your use of or payment for the Services. Such amounts are in addition to the other amounts you have agreed to pay for the Services and will be set forth during the online ordering process and billed to your credit card or other payment method as set forth in this Agreement. If you are exempt from payment of such taxes, you must provide ACN with an original certificate that satisfies applicable legal requirements attesting to tax-exempt status. Tax exemption will only apply from and after the date ACN receives such valid certificate.  The specific amounts payable for taxes and fees are calculated as a percentage of your charges incurred, and will be shown on each bill.  The current taxes applicable in each province, which tax rates may be amended from time to time, are as shown below:

  • British Columbia - 5% GST and 7% PST
  • Alberta - 5% GST
  • Saskatchewan - 5% GST and 5% PST
  • Manitoba - 5% GST and 8% PST
  • Ontario - 13% HST
  • Québec - 5% GST and 9.975% QST
  • New Brunswick - 15% HST
  • Nova Scotia - 15% HST
  • Prince Edward Island - 15% HST
  • Newfoundland and Labrador - 15% HST
  • Territories - 5% GST

D.  CUSTOMER EQUIPMENT

In order to receive the Services, you will be responsible for providing certain equipment (the “Customer Equipment”) and you will be required to perform your own installation, configuration, and completion of certain connections with the Customer Equipment and ACN Equipment. Customer Equipment may include, but is not limited to, modems, routers, hubs, switches, adapters, personal computers, software, operating systems, servers, workstations, cables, internal wiring, outlets, surge protectors, power supplies, and any other equipment or services used in connection with the Services but not provided by ACN.  While the High Speed Internet Service is designed to work with most major PC operating systems, there are various technical adjustments and preparations that you may need to make to Customer Equipment and/or ACN Equipment in order to take full advantage of the Services as described in the Installation Guide or otherwise directed by ACN.

E. NOTICE OF UNAUTHORIZED USE

You shall notify us immediately, in writing or by calling ACN Customer Care at 888-383-8226, if any ACN Equipment is stolen or if you become aware at any time that your Services are being stolen, fraudulently used or otherwise being used in an unauthorized manner. When you call or write you must provide your account number and a detailed description of the circumstances of the ACN Equipment theft, fraudulent use or unauthorized use of Services. Failure to do so in a timely manner may result in the termination of your Services and additional charges to you. Until such time as ACN receives notice of the theft, fraudulent use or unauthorized use, you will be liable for all use of the Services using ACN Equipment or a device stolen from you and any and all stolen, fraudulent or unauthorized use of the Services.

6. THE SERVICES

A.  DESCRIPTION OF SERVICES

The Services are comprised of Internet connectivity with particular features, related services, and/or equipment provided by ACN depending upon the options you select during the online ordering process, and basic telephone support related to such connectivity and ACN Equipment. The ACN website sets forth in more detail the various specific offerings and features available from ACN for High Speed Internet Service which may be selected by you during the online ordering process. The specific options that you select and any additional related terms will be detailed during the online ordering process for your review before you enter into your Agreement with ACN, and such options and terms shall form a part of this Agreement.

B. SERVICE AVAILABILITY AND SPEED

Availability of High Speed Internet Service and the "speed" (i.e. data transfer rate) of the Services are dependent upon a number of technical and geographic variables, including your specific location and Customer Equipment.  In some cases, a customer’s premises may not be able to attain the customer’s requested data transfer rates.  Further, multiple users accessing the same connection or using high bandwidth applications such as P2P sharing services or IPTV, as well as the nature of Internet and infrastructure to which ACN has access in your region, may result in a slower overall experience. You understand and accept these technological limitations to the Services.

C.  INTERACTION WITH CUSTOMER EQUIPMENT

The quality and functionality of the Services that you experience is in part dependent upon the Customer Equipment that you provide. ACN's responsibility for resolving issues related to the use of the Services with Customer Equipment is limited to verifying that ACN's systems are in working order, testing your connection, and providing you with the ACN specific settings necessary to configure Customer Equipment. You understand and agree that ACN has no liability for damages resulting from use of Customer Equipment with the Services, and that any warranties that might otherwise apply to the Services are voided to the extent the Services are affected by use of Customer Equipment.

D.  CERTAIN USES NOT RECOMMENDED

ACN does not offer the specialized onsite installation that would be required in order for ACN High Speed Internet Service to work in conjunction with certain uses of your phone lines such as security or health monitoring alarms connected directly into your phone line or if you have more than five devices connected to your phone line. We therefore recommend that you do not use ACN High Speed Internet services in conjunction with such phone line configurations.

7.  EQUIPMENT

A. DELIVERY AND RISK OF LOSS

Depending upon the particular options you select during the online ordering process, ACN may lease ACN Equipment to you or sell equipment to you as identified in the Order Summary. All shipments of such equipment are F.O.B. ACN's facility. ACN's liability for delivery shall cease, and title (if applicable) and all risk of loss or damage shall pass to you, upon delivery to the carrier who delivers the equipment to your address. For equipment that is purchased from ACN, you will bear all risk of loss of, theft of, casualty or damage to the equipment subject to the limited warranty provided herein. Any delivery and payment for delivery of the equipment by ACN is solely performed as a convenience to you and in no way shifts the risk of loss or damage from you to ACN.

B. LEASED EQUIPMENT

1) All ACN Equipment leased to you hereunder remains the property of ACN, ACN retains title to the leased ACN Equipment, and no right, title, or interest in the leased ACN Equipment shall pass to you except as expressly set forth in this Agreement. The sole contemplated use for the leased ACN Equipment is for receipt of the Services at the location you identify during the online ordering process. Until the leased ACN Equipment is returned to and received by ACN, you shall bear the entire risk of theft or loss of, damage to, or destruction of the leased ACN Equipment (except for the risk of loss or deterioration by superior force while the leased ACN Equipment is rightfully in your possession), and no such event shall entitle you to a setoff or reduction in fees due and payable hereunder. In the event the leased ACN Equipment is destroyed, damaged, lost, or stolen during the term of this Agreement and you request a replacement, or if you fail to timely return the leased ACN Equipment to ACN upon termination of this Agreement, you agree to pay to ACN a fee equal to the depreciated value of the non-returned leased ACN Equipment, as well as any other direct damages suffered by ACN as a result of your failure to return the ACN Equipment, not to exceed the maximum amount permitted by law (where applicable) (the “Non-Returned Equipment Fee”).

2) Clause required under the Québec Consumer Protection Act.

(Long-term contract of lease)

The consumer has no right of ownership in the goods leased.

The merchant shall assume the risk of loss or deterioration by superior force of the goods forming the object of this contract except where the consumer withholds the goods without right or, where such is the case, after ownership of the goods has been transferred to him by the merchant.

The consumer benefits from the same warranties respecting the leased goods as a consumer owning such goods.

Where the consumer is in default to perform his obligation in the manner prescribed in this contract, the merchant may:

(a)  either exact immediate payment of that which is due;

(b)  or retake possession of the goods forming the object of the contract.

Before retaking possession of the goods, the merchant must give the consumer a notice in writing of 30 days, during which time the consumer may, as he chooses:

(a)  remedy the fact that he is in default;

(b)  return the goods to the merchant.

The consumer may also return the goods to the merchant at any time during the leasing period even if he has not received a notice of repossession.

If the consumer returns the goods to the merchant, the contract is rescinded of right. In such a case, the merchant is not bound to return to the consumer the amount of the payments due he has already received, and he cannot claim any damages other than those actually resulting, directly and immediately, from the rescission of the contract.

The merchant is bound to minimize his damages.

It is in the consumer’s interest to refer to sections 116, 150.10, 150.11 and 150.13 to 150.17 of the Québec Consumer Protection Act (chapter P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur.

3) If you are in default, all outstanding amounts owed by you under the ACN Equipment lease, including all future lease payments, shall automatically become due and payable before maturity and, in addition to the other rights of ACN under this Agreement or otherwise at law (and in Québec more particularly as set forth under the Clause required under the Québec Consumer Protection Act) and otherwise available at law or in equity, ACN may:

(a) exact immediate payment of that which is due;
(b) exact, in the manner provided for in applicable law including in Québec the Québec Consumer Protection Act, immediate payment of that which is due and all future instalments; or
(c) retake possession of the leased ACN Equipment in accordance with applicable law including in Québec the mandatory provisions of the Québec Consumer Protection Act.

In the event the leased ACN Equipment is returned to ACN, whether voluntarily or by forced repossession, you must pay to ACN the amount of the direct and immediate damages incurred by ACN, which amount shall include, but shall not be limited to, all costs, expenses and legal fees and disbursements incurred by ACN in locating, taking, holding, repairing or selling/leasing the leased ACN Equipment or asserting or pursuing any of its available remedies. All costs and expenses incurred by ACN due to your default (including costs due to collection, legal fees and rights enforcement) shall be paid by you on demand. 

4) Clause required under the Québec Consumer Protection Act.

(Contract other than a contract of credit that contains a clause of forfeiture of benefit of the term)

Before availing himself of this clause, the merchant must forward the consumer a notice in writing and a statement of account.

Within 30 days following the receipt by the consumer of the notice and the statement of account, the consumer may:

(a)  either remedy the fact that he is in default;

(b)  or present an application to the court to have the terms and conditions of payment prescribed in this contract changed;

(c)  or present an application to the court to obtain permission to return the goods forming the object of this contract to the merchant.

If the consumer returns the goods to the merchant with the permission of the court, his obligation under this contract is extinguished and the merchant is not bound to return to him the payments he has received from him.

It is in the consumer’s interest to refer to sections 14, 104 to 110 of the Québec Consumer Protection Act (chapter P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur.

C. LIMITED WARRANTY AND WARRANTY DISCLAIMER

1) Leased ACN Equipment provided to you by ACN may have been previously used but will have been certified by the supplier as being equivalent in function to new units, and will be deemed accepted by you upon delivery. ACN warrants that the leased ACN Equipment, when properly installed and used in accordance with ACN’s instructions, will conform to the published specifications for such equipment in all material respects. As ACN’s sole responsibility and your exclusive remedy in the event of any material nonconformity with respect to leased ACN Equipment, ACN shall, at its option, make a reasonable effort to repair or replace such nonconforming ACN Equipment so it is conforming. Any claim based on the foregoing warranty must be promptly submitted in writing and shall not apply to ACN Equipment that has been modified or altered following delivery.

2) Subject to the legal warranty provided by applicable law, ACN will provide a limited warranty on ACN Equipment sold hereunder as to manufacturing defects only for a period of one (1) year from the date of shipment. This limited warranty does not apply to any defect or failure other than a manufacturing defect and, without limiting the generality of the foregoing, does not apply to any defect caused by damage in transit, or your handling of the item. Your sole remedy for any breach of this limited warranty is to obtain a repaired or replacement item by following the return procedures set forth herein. The limited warranty will also apply in lieu of the limited warranty included with the equipment if such included limited warranty is less favourable to you than that contained herein. ACN reserves the right to replace any device with refurbished equipment in fulfillment of this limited warranty.

3) ACN does not guarantee that a device that is supplied by you rather than by ACN will work on the ACN network.  Any device that is not supplied by ACN may need to be upgraded with correct firmware in order to work on the ACN network. ACN may suggest a process wherein you are instructed to follow a sequence of steps in order to attempt to so upgrade such device. ACN does not assume any liability for damages incurred due to or in connection with this process.

4) NOT APPLICABLE IN QUÉBEC:

EXCEPT AS SET FORTH IN THIS AGREEMENT OR AS REQUIRED BY LAW, ACN MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE ACN EQUIPMENT, ANY EQUIPMENT SOLD BY ACN HEREUNDER, OR ANY RESULTS BASED ON THE USE OF SUCH EQUIPMENT.  ACN SPECIFICALLY DISCLAIMS, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

D. EQUIPMENT RETURNS PROCEDURE

1) When returning ACN Equipment to ACN, you should obtain a return material authorization (RMA) number from ACN by calling ACN Customer Care, at 888- 383-8226, and return the item to the address provided by ACN. In cases where ACN assumes responsibility for the cost of shipping the return, ACN will fulfill such responsibility by providing a return shipment envelope or label. A return mailer is provided with your initial shipment for purposes of such returns.

2) For warranty claims, ACN will provide a replacement only if an RMA is obtained and the item returned is determined by ACN to be defective and covered under the warranty provided. ACN will not cover replacement for damaged, lost, stolen or modified ACN Equipment. Any item returned by you that is not covered under warranty may be refused by ACN, and you will be responsible for paying return shipping charges. If you claim an item is defective and ACN sends you a replacement item in advance of ACN’s receipt of the defective item from you, you agree that ACN may charge your payment method the current retail price of the replacement item in the event you fail to promptly return the defective item to ACN, or the difference between the value of the returned item and the replacement sent if the item is returned but determined not to be defective.

3) If you cancel this Agreement during the Cooling Off Period (if applicable), you must promptly return any purchased ACN Equipment to ACN in the same condition as when it was received by you, with all original packaging, in order to receive a full refund for such ACN Equipment. Defective products that have been purchased from ACN may be returned for a refund upon discovery of the defect within the first year following purchase.

8. CREDIT AND DEPOSIT INFORMATION

Applicants for and users of the Services may be subject to credit review, as allowed by law. You hereby give ACN permission to obtain your credit information from consumer credit reporting agencies prior to accepting your order and at any time during the term of this Agreement, including checking credit scores and requesting information regarding employment, credit history, and past addresses, for the purpose of verifying your identity and to obtain information ACN reasonably deems necessary to determine your credit acceptability so that ACN may provide you with telecommunication services. If your credit and/or telecommunications payment history is not acceptable or is unknown or indeterminable to ACN, ACN may require you to provide some form of security to obtain the Services. Security may be provided in the form of an Automatic Bill Payment (ABP), where a customer provides ACN written authorization to directly debit a credit card or chequing or savings account or other payment method for charges incurred. Other forms of security may be accepted at ACN's sole discretion. ACN determines security requirements based on the following criteria:

New Applicants - If an applicant cannot provide evidence of a recent, satisfactory payment history with a telephone utility under the applicant's name, or a credit review reasonably determines that the applicant represents an unacceptable credit risk, a form of security may be required.

Existing Customers - An existing customer may be required to secure their account if they have been delinquent in payment of their account more than twice within a twelve-month period or the customer’s account has at any time been suspended or terminated for nonpayment.

You authorize ACN to report information regarding your payment history to consumer reporting agencies. You may at any time make a request for your personal information on file with ACN, including the name of any agencies to whom ACN has reported your information. If you believe that ACN holds or has reported inaccurate information to a consumer reporting agency, you may send ACN a written notice describing the specific inaccuracy and requesting correction of same. ACN will correct inaccurate information and advise consumer reporting agencies as required by law.

9. BILLING INFORMATION

A. INVOICES

ACN reserves the right to determine and change from time to time the design and format of the bill that you will receive for the Services, as well as the dates of the monthly billing period although we will not shorten the billing period for any given month. ACN reserves the right to charge amounts due for the Services in advance, including fees, taxes, and surcharges. Such charges for Services will normally be collected in advance of the billing period. When you initially order Services, ACN will charge then for the first month of the Services and make any necessary adjustment on the first or subsequent invoice, prorating the initial partial monthly recurring charges based on the actual Activation Date. In the event your Services cannot be activated and your conditionally accepted order is canceled by ACN, such charges will be promptly refunded. Monthly bill itemization detail can be found at your ACN online account. You will not receive a separately itemized paper bill in the mail.

B. USAGE-BASED CHARGES AND LIMITATIONS

ACN has a right to charge certain usage-based fees in arrears. Usage-based limitations and charges are dependent upon the details of the particular plan you select during the online ordering process. Plans that do not include unlimited usage will be billed and subject to overage fees as set forth in your Order Summary. The Acceptable Use Policy includes additional information and limitations regarding data usage. You may monitor your data usage through your ACN customer portal.

C. RETURNED CHEQUES

Except in Québec, you will be charged the lesser of $20.00 or the maximum amount permitted by law on all cheques issued to ACN which are returned by your bank for non-sufficient funds. Cheques returned by your bank will be charged electronically to your chequing account for the face value of the cheque, pursuant to your preauthorized debit instructions given to ACN and via the Payments Canada clearing and settlement system. Save in Québec, any additional returned cheque charge will also be charged electronically to your chequing account. At ACN's sole discretion, the returned cheque charge may be waived under appropriate circumstances (e.g. a bank error). In Québec, ACN may claim and charge its direct and immediate damages resulting from all cheques issued to ACN which are returned by your bank for non-sufficient funds.

D. BILLING ADJUSTMENTS

If you have questions or concerns about your bill from ACN, please call ACN Customer Care at 1-888-383-8226.  Any objections to billed charges must be reported to ACN within twenty (20) days of the closing date shown on your billing invoice. However, you are obligated to pay any undisputed portion of your bill in a timely manner. Adjustments to your account in the form of credits shall be made to the extent that ACN reasonably determines that such adjustments are appropriate based on the circumstances. These credits are not redeemable for cash. If ACN reasonably determines that you were not billed or undercharged for Services received, you may be retroactively billed for such amounts.

E. LATE PAYMENTS, COLLECTIONS

In all provinces except Québec, a late payment fee of up to $5 or 1.5% per month, whichever is greater, or the maximum amount permitted by law up to such amounts, will be charged on any past due balance. In Québec, the late payment fee is 5% per annum on any past due balance.

NOT APPLICABLE IN QUÉBEC OR SASKATCHEWAN: If ACN hires a collection agency and/or incurs any fees or expenses (including legal fees) to collect, or attempt to collect, any past due amounts you owe to ACN hereunder, ACN shall be entitled to recover all such additional costs of collection to the extent permitted by applicable law.

F. UPDATES

You must promptly notify ACN of any change in your invoicing address, or if applicable, in the credit card or chequing or savings account or other payment method used for payment. You may do so online through the ACN customer portal or by calling or writing to ACN Customer Care. Please include your account number with any correspondence.

G. PAYMENT METHODS

ACN reserves the right, in its sole discretion, to stop accepting credit cards or other payment methods from one or more issuers and/or payment providers. If your payment method becomes invalid for any reason, including without limitation if your card expires, you close your account, your billing address changes, or your card is cancelled and replaced owing to loss or theft, you must advise ACN promptly by either updating your card information within your "Personal Data" via your online account, contacting the ACN Customer Care department, or updating your funding source directly through your payment provider. Failure to maintain a valid payment method or to update your information could result in your Service being suspended or terminated.

By providing a payment method to ACN for payment of the Services, you authorize ACN to use such payment method for payment of all amounts due to ACN hereunder. When a Non-Returned Equipment Fee, Early Termination Fee, disconnect fee, or other fees are incurred, ACN reserves the right to automatically charge your most recent payment method for any such fees and you authorize ACN to do so.

10. ACCEPTABLE USE, EXCESSIVE USE, AND SUSPENSION OF SERVICES BY ACN

A.  ACCEPTABLE USE

You agree that you will not (i) use the Services in such a manner as to adversely affect ACN's services to others; (ii) tamper with the Services; (iii) use the Services fraudulently; (iv) use the Services to violate any law, rule or regulation or violate any third party's intellectual property or personal rights; (v) make excessive use of the Services; or (vi) permit or assist any user in disrupting the Services or making any use of the Services that is inconsistent with its intended purpose, this Agreement, or the Acceptable Use Policy. You agree to indemnify ACN for any claims, losses, damages, or other liabilities resulting from violation of the Acceptable Use Policy by you or any user of your Services.

B. EXCESSIVE USE AND OTHER LIMITATIONS

Depending upon the options that you have selected when ordering your Services, the Services may be subject to certain restrictions based on geography, excessive use, and the like. The Order Summary and Acceptable Use Policy set forth the particular terms for your plan.

C. SUSPENSION OF SERVICES

ACN reserves the right to suspend the Services at any time in its sole discretion without prior notice and to pursue all other available remedies for any violation of this Agreement, including the Acceptable Use Policy, and/or the acceptable use policy of any third-party provider to which the Services are subject, by you or any other user of your Service.

NOT APPLICABLE IN QUÉBEC: Whenever the Services are suspended hereunder, ACN may, as a condition for restoring Services, require you to pay a reactivation fee.

ACN may also refuse, limit or discontinue the Services without prior notice by reason of any order or decision of the CCTS, CRTC or a court or other government authority having jurisdiction that prohibits or limits ACN from furnishing such services.

11. CHANGES TO THE AGREEMENT

During the initial term of this Agreement, ACN may from time to time amend the Acceptable Use Policy and Privacy Policy and applicable tax rate. During any month-to-month renewal period of this Agreement, ACN may amend the Acceptable Use Policy and Privacy Policy and applicable tax rate and may also amend the price of the Services, the technical specifications of the Services, and usage, geographic, or other Service limits. If ACN amends this Agreement in either instance, then at least thirty (30) days before the amendment comes into force ACN will send you a written notice drawn up clearly and legibly, setting out the amended clause and the clause as it formerly read, the effective date of the change(s), and, if such change(s) increase(s) your obligations or reduces ACN's obligations, your right to refuse the change(s) or to cancel this Agreement without cost, penalty, or early termination fee no later than thirty (30) days after the change(s) come(s) into force.  In addition, ACN will deliver to you a copy of your revised Agreement no later than forty-five (45) days following the effective date of the applicable change(s).

12. RISKS INHERENT TO INTERNET USE.

The Internet is a separate worldwide network of computers beyond the control of ACN, and ACN does not own, operate, or manage the Internet. There are a number of inherent risks associated with Internet use (collectively, the "Risks"), including, but not limited to, the risk that communications on the Internet and data available via the Internet may not be secure and may be subject to interception, distortion, delay, or loss; security measures are subject to failure and may be compromised to allow unauthorized access to information or denial of service; and that you may be exposed to computer viruses, obscene or objectionable content, and false or misleading information.

You recognize and accept the existence of these inherent Risks. You acknowledge that ACN is not responsible for mitigating the Risks or preventing or correcting any problems resulting from the Risks. You further acknowledge that security is not guaranteed even in the event that ACN designs and installs security measures as a part of the Services purchased by you. You also agree that ACN is entitled to take such actions as ACN in its sole discretion determines are necessary to investigate and/or address any problems arising from the Risks, or to comply with any requests for information from judicial or law enforcement authorities. You further understand and agree that certain material available on the Internet is copyrighted and may have been distributed in violation of applicable copyright laws, and that you, not ACN, are responsible for determining the legal status of intellectual property or other images, text, and data transmitted over the Internet.

13. LIMITATION OF LIABILITY, INDEMNIFICATION, AND NO WARRANTY

A. ACN will not be liable for any claim, loss, expense or damages, arising from the interruption, delay, error, omission, or defect in the Services caused by any third party, or by any malfunction of any service or facility provided by any third party, by an Act of God, natural disaster, fire, war, civil disturbance, or act of government, or by any other cause of force majeure, nor will ACN be liable for any unauthorized access to the Services.

B. ACN shall not be liable for any claim, loss or refund as a result of loss by you or theft or disclosure by you of the Personal Identification Number, passwords or other security information issued for use with the Services.

C. Indemnification: You agree to defend, indemnify and hold harmless ACN, its affiliates, and their respective officers, directors, employees, representatives, and agents, and any other third-party provider who furnishes products or services to you in connection with this Agreement or the Service or ACN Equipment (and, at ACN's option, either defend the indemnitees or reimburse the indemnitees’ cost of defense) from and against all claims, losses, damages, fines, liabilities, penalties, costs and expenses which are a direct and immediate consequence of: (a) the negligent use of the Services by you or any other user of the Services; (b) any violation of applicable laws, regulations or this Agreement by you or any other user of the Services; (c) negligent acts, errors or omissions by you or any other user of the Services; (d) injuries to or death of any person, and for damages to or loss of any property, arising out of or resulting from the negligent use of the Services by you or any other user of the Services, or a violation of applicable laws, regulations or this Agreement by you or any other user of the Services; (e) claims for infringement of any intellectual property rights arising from the use by you or other users of your Services; (f) claims arising from content or data transmitted by or to you or other users of the Services; or (g) the use of the Services with any Customer Equipment and/or any interface devices not provided by ACN. This provision shall survive the termination of this Agreement.

PARAGRAPHS D TO H DO NOT APPLY IN QUÉBEC

D. To the fullest extent permitted by law, ACN's maximum liability for damages arising out of mistakes, interruptions, omissions, delays, errors, or defects in transmission which occur in the course of furnishing the Services will be limited to issuing a credit in an amount equivalent to the proportionate charge to you for the period during which such faults occur, but in no event shall ACN's total liability for any such transmission faults exceed $50.

E. To the fullest extent permitted by law, ACN will not be liable for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages of any kind, or for lost profits or revenues, by reason of any act or omission in ACN's performance under this Agreement. This provision shall survive the termination of this Agreement.

F. With respect to any other factual allegation, legal claim, or dispute by you or by any other for damages associated with the ordering (including the reservation of any specific number for use with a service), installation (including delays thereof), provision, termination, maintenance, repair, interruption, or restoration of any service or facilities offered by ACN, ACN's liability, if any, will be limited to credit allowances for such service interruptions as required by law.

G. To the fullest extent permitted by law, with respect to the provisioning of, or any error or omission in, data, information, or content furnished in connection with any service provided by ACN, ACN's liability, if any, is limited to the lesser of: (i) the amount of actual money damages proven by you to have been incurred as the proximate result of your reliance on such data, information, or content; or (ii) $50.

H. ACN will not be liable for any act or omission of any third party furnishing services in connection with the Services, or for damages associated with service, systems, or equipment that ACN does not furnish, or for damages that result from the interconnection with the Services of Customer Equipment or facilities and/or services such as alarm services or DSL, or by your use of the Services in connection with a wireless network.

I. No Warranties or Conditions: TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCEPT WHERE PROHIBITED IN QUÉBEC, THE SERVICES AND ANY EQUIPMENT ARE PROVIDED "AS IS" AND ACN MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS OF THE SERVICES FOR A PARTICULAR PURPOSE, TITLE OR NON- INFRINGEMENT OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OR ANY WARRANTY THAT THE SERVICES OR EQUIPMENT WILL MEET YOUR REQUIREMENTS; PROVIDED, HOWEVER, THAT IN QUÉBEC ONLY, THE FOREGOING SHALL NOT APPLY TO THE EXTENT THAT IT EXCLUDES OR RESTRICTS THE WARRANTIES PROVIDED FOR IN SECTION 37 OR 38 OF THE QUÉBEC CONSUMER PROTECTION ACT. WITHOUT LIMITING THE FOREGOING, ACN DOES NOT WARRANT THAT THE SERVICES WILL BE WITHOUT FAILURE, DELAY, INTERRUPTION, ERROR, OR LOSS OF CONTENT, DATA OR INFORMATION.   STATEMENTS AND DESCRIPTIONS CONCERNING THE SERVICES BY ACN OR ACN'S REPRESENTATIVES OR INSTALLERS ARE INFORMATIONAL AND ARE NOT GIVEN AS A WARRANTY OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCEPT WHERE PROHIBITED IN QUÉBEC, NEITHER ACN NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES OR AGENTS OR ANY OTHER SERVICE PROVIDER OR VENDOR WHO FURNISHES SERVICES TO ANY CUSTOMER IN CONNECTION WITH THIS AGREEMENT WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO ACN'S OR ANY CUSTOMER'S TRANSMISSION FACILITIES, PREMISES, OR EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF, ANY CUSTOMER'S CONTENT, DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION, WHETHER THROUGH ACCIDENT, FRAUD,OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF ACN'S OR ITS SERVICE PROVIDERS' OR VENDORS' NEGLIGENCE.

APPLIES ONLY IN QUÉBEC: Except for the legal warranty provided by the Québec Consumer Protection Act, ACN does not give any other warranty and ACN does not make any representation to you regarding the Services other than those set forth in this Agreement.

14. GOVERNING LAW

This Agreement, and the parties’ respective rights and obligations hereunder, shall be governed by the laws of the Province or Territory in which the Services are provided and the laws of Canada as applicable therein, without reference to choice of law rules. In addition, the application of the United Nations Convention on Contracts for the International Sale of Goods and the United Nations Convention on the Limitation Period in the International Sale of Goods are hereby excluded.

15. DISPUTES

A. Please contact ACN Customer Care at (888) 383-8226 if you are not satisfied with the Services or ACN. ACN’s Problem Resolution Process is available at: http://www.acnservices.com/ca/phone/problem_resolution.html.  If we are unable to provide satisfactory resolution to your problem and you still have a complaint about your telecommunications services, you may wish to contact the Commissioner for Complaints for Telecommunications Services (CCTS). More information about CCTS is available at the CCTS website at www.ccts-cprst.ca or by phone at (888) 221-1687.

B. The parties agree that all actions or proceedings arising in connection with this Agreement shall be tried and litigated in the Province or Territory in which the Services are provided.

16. COPYRIGHT/TRADEMARK/UNAUTHORIZED USE OF FIRMWARE OR SOFTWARE

The Services and any firmware or software used to provide the Services or provided to you in conjunction with providing the Services, and all services, information, documents and materials on ACN's website(s), are protected by trademark, copyright or other intellectual property laws and international treaty provisions. All websites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively "marks") incorporated into the Service are and shall remain the exclusive property of ACN or its providers and nothing in this Agreement shall grant you or any third party the right or license to use any of such marks. In addition, all intellectual property rights in any aspect of the Service, including without limitation all computer code, audio, graphics, multimedia, images, sounds, and text, are owned exclusively by ACN or its providers and are protected by United States and/or Canadian copyright laws and international copyright treaty provisions. Any unauthorized use or appropriation of the intellectual property embodied in or incorporated into any aspect of the Service is expressly prohibited by law and may result in severe civil or criminal penalties. You acknowledge that you are not given any license to use the firmware or software used to provide the Service or provided to you in conjunction with providing the Service other than a nontransferable, revocable license to use such firmware or software during the term of this Agreement in object code form (without making any modification thereto) strictly in accordance with the terms and conditions of this Agreement. You shall not reverse compile, disassemble or reverse engineer or otherwise attempt to derive the source code from the binary code of the firmware or software. You warrant and represent that you possess all required rights, including software and/or firmware licenses, to use any Customer Equipment you employ with the Service.

17. MISCELLANEOUS

A. No Third Party Beneficiaries.  There are no third party beneficiaries to this Agreement. No provision of this Agreement provides any person or entity not a party to this Agreement with any remedy, claim, liability, reimbursement, or cause of action or creates any other third party beneficiary rights.

B. Subcontracting:  ACN may subcontract all or part of the performance of the Services to third parties. In such event, the third party contractor may be the person to contact you with regards to the scheduling and the nature of any installation or other work to be performed.

C. Assignment and Transfer: You may not transfer or assign this Agreement or your rights and obligations in and to the Services without the express written consent of ACN. All terms and conditions of this Agreement will apply to any permitted assignees or transferees. Such transfer or assignment, when permitted, shall only apply where there is no change to the use or location of the Services. ACN reserves the right, subject to any applicable law or regulation, to assign all or part of its rights and duties under this Agreement without prior notice to you.

D. Entire Agreement:

(1) This Agreement, including these Customer Terms and Conditions, the Acceptable Use Policy, the Privacy Policy, and the additional terms for your selected Services provided to you during the online ordering process, constitutes the entire agreement between you and ACN and governs the relationship of the parties hereto and your use of the Services.

This Agreement supersedes any prior agreements between you and ACN and any and all prior or contemporaneous statements, understandings, writings, commitments, or representations concerning its subject matter. This Agreement can only be amended by ACN, as provided in this Agreement. No written or verbal statement, advertisement, or product description will contradict, interpret, or supplement this Agreement.

(2)  No written or verbal statement, advertisement, or product description by an ACN Independent Business Owner (“IBO”) will contradict, interpret, or supplement this Agreement. If you have any questions or concerns with respect to a statement representation made by an ACN IBO, please call ACN Customer Care at 888-383-8226.

E. Severability: Each provision of this Agreement applies to the fullest extent permitted by applicable law. If any provision of this Agreement or part thereof is determined to be invalid or unenforceable by a court of competent jurisdiction, the remainder of this Agreement shall remain valid and enforceable.

F. Notices: All notices required or permitted by this Agreement will be provided as set forth in this Section 17F. Notices from ACN to you will be sent to your last known address as reflected in the company records of ACN, and provided by one of the following methods: (i) by Canadian Post, postage prepaid; (ii) by a notation on, or an insert with, your billing invoice; or (iii) by email, as provided in Section 1 above. Notices from you to ACN that are required to be in writing shall be mailed to ACN Customer Care. Written notifications shall be deemed given: (a) three (3) business days after deposit of the notice in the Canadian Post, postage prepaid; or (b) on the same business day, if sent to you by email.

G. Non-Discrimination: ACN's services are provided without discrimination as to a customer's race, color, sex, nationality, religion, marital status, income level, source of income, or from unreasonable discrimination on the basis of geographic location.

H. Survival: Sections 1A, 3, 5B, 5C, 7, 9, 13-17, 19, and 20 of this Agreement shall survive the expiration, termination or cancellation of this Agreement. Further, those provisions contained in this Agreement that by their nature and context are intended to survive, until such duty or obligation has been fully observed, performed or discharged and such right has been fully enjoyed, enforced or satisfied, following the expiration, termination or cancellation of this Agreement, shall survive.  Such surviving provisions will include without limitation: indemnification, intellectual property, limitation of liability, return of equipment, and payment obligations.

18. CONTACT INFORMATION

ACN Web Site: www.myacncanada.ca

Address For Notice By Mail:

ACN, P.O. Box 720, Station B, Montreal, QC H3B 3K3

Address For Notice By Courier Or Personal Delivery:

ACN, 1100 Ave. des Canadiens-de-Montreal, Suite 450, Montreal QC H3B2S2

ACN Customer Care Phone: (888) 383-8226 (Customer Service)

High Speed Internet Technical Support Phone: 1-866-913-3445

Facsimile: 888-880-6778

19. COMMERCIAL ELECTRONIC MESSAGES

By entering into the Agreement, you are providing your consent to receive commercial electronic messages from ACN. However, at any time, you may unsubscribe from commercial electronic messages by using the unsubscribe mechanism contained in such messages.

20. LANGUAGE

A. APPLICABLE IN ALBERTA, BRITISH COLUMBIA, MANITOBA, NEW BRUNSWICK, NEWFOUNDLAND AND LABRADOR, NOVA SCOTIA, ONTARIO, PRINCE EDWARD ISLAND, AND SASKATCHEWAN:

This Agreement may be published in a number of languages for information purposes and ease of access by customers. It is only the English version that is the legal basis of the relationship between you and ACN, and in case of any discrepancy between a non-English version and the English version of this Agreement, the English version shall prevail.

B. APPLICABLE IN QUÉBEC ONLY:

I acknowledge that a French version of this document was made available to me.  The parties agree that this Agreement and all other related documents and all communications between us will be in English. Je reconnais qu’une version française de ce document avait été mise à ma disposition.  Les parties aux présentes conviennent à ce que cette entente, tous les documents y afférents et toutes communications soient rédigés en anglais.